Mobile / App
Your mi 11 account runs on Rocket and Upay — the same mobile wallets you already use day to day — so funding your account and pulling money out follows a path you already know. Access depends on your local law and eligible region.
Putting money into your mi 11 account starts at the cashier section — open it from the top menu once you are signed in. The deposit screen lists Rocket and Upay as the active local wallet routes. Choose the one tied to your phone number, enter the amount the screen allows, and confirm through your wallet app the same way you would any normal transfer. Your account balance updates once the wallet confirms the transaction on its end. We do not add extra steps beyond what your wallet already asks for. If the deposit screen shows a reference number, note it down — you will need it if you ever need to match the wallet record with your account history. The fields and limits shown on the deposit screen at the time you log in are the ones that apply to your account.
Go to the cashier section from the main menu after signing in. The deposit tab is the first option shown.
Select Rocket or Upay from the payment list. The screen will show the transfer details tied to your account.
Type the amount within the range shown on screen, then complete the transfer through your wallet app as normal.
Once the wallet confirms the transfer, your mi 11 balance reflects the deposit. The transaction also appears in your account history.
Withdrawals from mi 11 go directly to the Rocket or Upay number linked to your account. Open the cashier, choose the withdrawal tab, and select the wallet you want to receive the funds. The screen shows the wallet number already on file — confirm it matches the one you intend to use before entering the amount. Fill in the amount within the range displayed and submit the request. From there, the withdrawal moves through the standard wallet network. We do not set an artificial hold beyond what the wallet network itself requires. Your account history will show the withdrawal as pending until the wallet side confirms receipt.
In the cashier, switch to the withdrawal tab and confirm the wallet number shown matches your Rocket or Upay account.
Type the amount within the limit displayed on screen and submit the request. Note the reference number shown after submitting.
If a verification step appears, fill in only the fields on that form. We do not ask for details outside what is shown there.
The withdrawal status moves from pending to completed in your transaction history once the wallet network confirms receipt.
At certain points in your account journey — typically when withdrawing for the first time or when the system flags a review — mi 11 may ask you to complete a verification step inside your account area. The fields shown on that screen are the only ones we need at that moment. We do not contact you by phone or external message to collect documents; everything happens inside the signed-in account area. The purpose is straightforward: confirming that the wallet you use for deposits and withdrawals belongs to the same person who holds the account. Follow the instructions on the form exactly as written.
Verification requests come through your signed-in account area only. We do not send external links asking for personal details.
The form specifies exactly what is needed at that moment. Do not submit anything beyond the fields listed there.
The check typically links the Rocket or Upay number you use for transactions to the account holder. Follow the on-screen instructions for this step.
If the verification form is unclear, use the help option in your account menu. Our support team can walk through the step with you.
runs its deposit and withdrawal flow through the local mobile wallet rails that Bangladesh members already use. Rocket and Upay are the active routes for moving money in and out of your account. Availability depends on your local law and eligible region, and the cashier screen shows which options are active for your account at any given time.
Deposit and withdraw using your Rocket mobile wallet number. The cashier links directly to the Rocket transfer flow.
Send money in or pull it out through your Upay account. Select Upay in the cashier and follow the transfer steps shown.
Bank transfer availability is shown in the cashier section of your account. Check the options listed there for your eligible routes.
Every deposit and withdrawal generates two records: one on the wallet side and one inside your mi 11 account history. When those two need to match up — for a support query or your own tracking — the reference number shown at the end of a cashier transaction is the link between them. Your account history lists each transaction with a status label so you can see at a glance whether it is confirmed, pending or under review.
Every cashier transaction closes with a reference number on screen. Save it — this is the detail that links your wallet transfer to the record in your mi 11 account history.
Transactions in your history carry a status: pending means the wallet has not confirmed yet; completed means funds have moved; under review means an account check is in progress.
Open the account history tab after any transaction to confirm the entry has appeared. The timestamp, method and amount are all shown alongside the status label.
If you need to raise a query with support, have the reference number, the wallet app screenshot showing the transfer, and the timestamp ready. These three together are enough to trace any transaction.
Your mi 11 account transactions sit behind a few practical safeguards that are worth knowing. None of them replace the basic habits that keep any mobile wallet safe — checking the domain, not sharing credentials — but they work alongside those habits to keep your funds where they belong.
Always confirm you are on mi 11 before entering your account credentials or completing any cashier action. Bookmark the address rather than arriving through a search link each time.
The Rocket or Upay number used for withdrawals must match the one registered to your account. Mismatches trigger a review step rather than proceeding automatically.
Any identity or wallet check happens only through the form shown inside your signed-in account area. We do not request documents through external messaging or phone calls.
Questions about a transaction or account status go through the support option in your account menu. That is the published route — not a third-party chat link or social media message.
Here are the questions we hear most often about moving money through your mi 11 account. Each answer reflects what the platform actually does — not an estimate.
Rocket and Upay are the active deposit routes. Open the cashier after signing in and the available methods for your account are listed there. Availability depends on your local law and eligible region.
The minimum is shown on the deposit screen in your cashier at the time you log in. We do not publish a fixed figure here because limits can vary. Check the screen directly for the amount that applies to your account.
First, check your wallet app to confirm the transfer completed on that side. If the wallet shows a successful transfer but your mi 11 balance has not updated, note the reference number and contact support through the help option in your account menu.
Withdrawals go to the wallet number registered to your account. If you need to update that detail, check the account settings section. The verification step shown there will confirm the change before it takes effect.
Pending means the request has been submitted and is moving through the wallet network. Once the Rocket or Upay side confirms receipt, the status in your account history updates to completed. The reference number stays visible throughout.
A verification step may appear for first-time withdrawals or when the system flags a review. All steps are inside your signed-in account area. Follow only the fields shown on the form — nothing is collected outside that screen.