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Using mi 11 means you accept the rules set out on this page — covering how your account works, how transactions are handled through Rocket and Upay, and what we each owe the other. Access to our platform depends on your local law and the eligible regions we serve.
These terms form the full agreement between you and mi 11 the moment you create an account or carry out any transaction on the platform. They cover every action taken through your account — deposits made via Rocket, withdrawals processed through Upay, game sessions started in any lobby section, and any communication sent to our support team. By continuing to use the platform after any update to these terms, you accept the revised version. We will notify you of material changes through your registered contact details or a notice displayed when you next log in. Eligibility to use mi 11 is determined entirely by the laws of your location and the regions we are able to serve at the time. We do not make legal determinations on your behalf. If local law restricts or prohibits participation in the type of activity our platform offers, it is your responsibility to know and follow that law. These terms do not override any applicable local regulation, and nothing here should be read as a guarantee of lawful access in any specific jurisdiction. Where a conflict arises between these terms and local law, local law takes precedence. Questions about eligibility should be directed to our support team before you proceed.
These terms apply specifically to your mi 11 account and the actions you take through it. Understanding what falls inside and outside this agreement helps you know where to look when a question comes up — whether it concerns your wallet, your session history or a third-party service you reached from our platform.
All login activity, account creation steps, identity checks and session behaviour fall fully within these terms. You are responsible for keeping your login credentials secure and for any action taken under your account while you are signed in.
Every deposit and withdrawal processed through Rocket or Upay is subject to the rules stated here. Transaction records are maintained on our side; you can review them in your signed-in account area under transaction history.
Game content supplied by PG Soft, Pragmatic Play, Joker and Habanero is available in our lobby and is subject to each provider's own game rules. These terms govern your access to that content, not the internal mechanics of any individual title.
Links or integrations that take you outside mi 11 — including external wallet apps like Rocket or Upay's own platforms — are governed by those services' own terms. We are not responsible for how third-party services handle your data or transactions on their side.
These terms are not one-directional. You have specific practical options available to you under this agreement, and we want you to know how to use them. If you notice an error in your account details — your registered mobile number, email address or payment wallet reference — you can request a correction through our support channel. Submit the details you want updated along with any verification we ask for, and we will handle it from there. Your transaction history is accessible from the signed-in account area at any time. If a record looks incorrect — a deposit via Rocket that is not showing, or a withdrawal through Upay that appears unresolved — flag it to support with your transaction reference. We will investigate using the records on our side. You also have the right to ask what information we hold on your account. Send that request through the same support route and we will respond within the period stated in our data handling section below.
Log in and open the transaction history section to see every deposit and withdrawal associated with your account, including Rocket and Upay entries, with dates and status.
Contact support to update your registered mobile number, email or wallet reference. We will confirm the change once any required verification step is completed on your end.
If a transaction record appears incorrect, submit a support request with the relevant reference number. We investigate using our internal records and the payment rail logs available to us.
You may ask what personal data we hold linked to your account. Direct this request to support in writing. We will respond as set out in the retention section of this policy.
If these terms raise a question you cannot resolve by reading this page, our support team is the right first stop. Use only the channels published on the site; we do not operate through unofficial accounts or third-party agents.
Start a live chat session from any page on the site while signed in. This is the fastest route to reach us with account or transaction questions related to these terms.
Send a written query to the support email address listed in your account area. Email is suitable for formal requests — data queries, correction requests and dispute submissions — where you need a written record.
Your signed-in account area includes a help section with answers to common policy questions, transaction status checks and links to published terms. Start there before opening a support ticket.
We collect account and transaction data to operate the platform, process your Rocket and Upay movements, and respond to support requests. Here is how we manage each part of that.
We hold the account details and transaction records you generate on mi 11. This data is used to operate your account, process wallet transactions via Rocket and Upay, and respond to your support requests. We do not sell your personal data to third parties.
We use cookies to keep your session active, remember your login state and understand how pages are used. You can manage cookie preferences through your browser settings, though some platform functions depend on session cookies to work correctly.
You are responsible for your login credentials. Do not share your password or allow another person to access your account. If you suspect unauthorised access, contact support immediately through the live chat or email route listed on this page.
We keep account and transaction records for the period required by our operational obligations. After that period, records are removed from active storage. To request early deletion or to ask what we hold, contact support in writing with your account reference.
These are the questions we see most often about how these terms apply to your account and your use of mi 11.
Yes. Every deposit and withdrawal you make through Rocket or Upay on mi 11 is covered by these terms. The rules around transaction records, dispute resolution and wallet references all apply to those movements. Check your account's transaction history for a full log.
We will notify you of any material change through your registered contact details or a notice displayed at login. Continuing to use your account after the update date means you accept the revised terms. If you disagree, stop using the platform and contact support.
Access depends entirely on your local law and the eligible regions we serve at the time. We do not make legal determinations on your behalf. It is your responsibility to confirm that participation is permitted under the laws of your location before using the platform.
Open a support request through live chat or email and include your transaction reference, the wallet used — Rocket or Upay — and the date. We investigate using our internal payment records and will respond through your chosen support channel.
Send a written request to our support team via the email route listed in your account area. Include your account reference so we can locate your records. We will respond within the retention period set out in the data handling section of these terms.
You are responsible for all activity carried out under your account credentials. Keep your password secure and do not share it. If you suspect unauthorised access, contact support immediately through live chat so we can take the appropriate steps on our side.