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mi 11 collects and uses your information only to run the service you signed up for — nothing more. This policy tells you exactly what we hold, why we hold it, and what you can do about it. Access and eligibility depend on your local law and applicable regions.
When you open an account with us, we collect the details you enter during registration — your name, contact information, and the wallet identifiers linked to your Rocket or Upay account. We use this to process your deposits and withdrawals, match your transaction history to your account record, and send you service-related messages such as payment confirmations. We do not collect information beyond what is needed for these functions. When you fund your account through Rocket or Upay, the transaction reference generated by those payment rails becomes part of your account ledger. We store this so that any dispute about a deposit or withdrawal can be traced and resolved. We also collect device and session data — browser type, IP address, session timestamps — to maintain account security and detect access that does not match your usual pattern. This data is held only for as long as it is needed for the purpose it was collected, and we apply reasonable technical controls to protect it from unauthorised access. Eligibility to use this service and the scope of data we are permitted to hold depends on your local law and the regions where access is available.
Not every part of your digital activity falls under this policy. Here is a clear breakdown of what is and is not covered when you use your mi 11 account.
Login activity, session records and the credentials you use to sign in are all within this policy. We use this data solely to verify your identity and maintain the security of your account — not for any other commercial purpose.
Deposits and withdrawals processed through Rocket or Upay generate transaction references that we store in your account ledger. This policy covers how we hold and protect those records. We do not share payment identifiers with parties outside the transaction.
General browsing of our lobby — viewing games from PG Soft, Pragmatic Play, Joker or Habanero, or checking sports categories — does not by itself create a personal data record tied to you unless you are signed in and the activity is linked to your account.
Rocket and Upay operate under their own privacy terms. Once a transaction leaves our platform and enters the payment rail, it is governed by those providers' policies. We are not responsible for how third-party wallets handle data on their side.
You have practical choices about the information we hold. The most direct way to review what is in your account is to sign in and open the account settings section — your registration details, linked wallet identifiers and recent transaction references are all visible there. If something is wrong, you can correct it directly in the account fields or raise a request through our support channel. We will not keep data that is no longer needed for the purpose it was collected. If you want to know more about a specific record — for example, a Rocket transaction reference that appears in your ledger — contact support with your account ID and the relevant transaction date. We will locate and explain the entry. Requests to remove account data are assessed on a case-by-case basis; some records must be retained for operational or legal reasons that apply in eligible regions. We aim to respond to data enquiries in a reasonable time and will confirm receipt when we receive your request.
Sign in and open account settings to see your registration details, wallet links and transaction history. No separate request is needed to view what is already visible in your signed-in account area.
If your registered name, contact number or wallet identifier is incorrect, update it directly in account settings or contact support with the corrected information and your account ID so we can make the change.
For any question about a specific record — a payment reference, a session log or a stored detail you did not expect — contact our support team with your account ID and the relevant date range. We will trace and explain it.
You may request deletion of personal data we no longer need to hold. Some records tied to Rocket or Upay transactions may need to be kept for operational reasons. We will explain what can and cannot be removed when we respond.
If you have a question about this privacy policy, want to review a specific data record or need to correct information in your account, use the contact routes published on the site. We handle policy enquiries through the same channels as account and payment support.
Open the live chat widget from any page on mi 11 while signed in. State your account ID and describe the data question. A support agent will pick it up from the queue.
Send your query to the support email address listed on our Contact page. Include your registered account ID, the nature of the data request and any relevant transaction reference such as a Rocket or Upay payment ID.
For straightforward corrections — contact number, wallet identifier, display name — the fastest path is directly inside account settings when you are signed in. No support ticket is needed for self-service edits.
We apply technical controls to protect the information held in your account and transaction records. Here is how we approach each area.
We use session cookies to keep you signed in and to detect unusual access patterns. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account pages load and function on your device.
Your account password is stored in a hashed format — we cannot read it in plain text. If you suspect unauthorised access, change your password immediately in account settings and contact support with your account ID.
We keep account and transaction records for as long as they are needed to operate your account and meet any applicable obligations in eligible regions. Records linked to Rocket or Upay transactions are retained as part of the payment ledger.
If we update this privacy policy, the revised version will be posted at mi 11/privacy-policy/ with the date it takes effect. Continuing to use your account after a policy update means you have seen the new version.
These are the questions we receive most often about how mi 11 handles account data, payment records and your rights under this policy.
We collect the registration details you enter — name, contact number, and wallet identifiers such as your Rocket or Upay number. We also store session and device data to maintain account security. We collect only what is needed to run your account and process payments.
We do not sell your personal data. Payment references are shared only with Rocket or Upay as needed to process your transaction. Those providers operate under their own privacy terms. No other third-party data sharing occurs outside what is necessary to deliver the service.
Sign in to your account and open the account settings page. Your registration details, linked wallet identifiers and recent transaction references are displayed there. For records not visible in settings — such as session logs — contact support with your account ID.
Yes. For most fields — contact number, wallet identifier, display name — you can edit directly in account settings. For changes that affect payment-linked records, contact support with your account ID and the corrected information so we can verify and update it.
Every deposit and withdrawal processed through Rocket or Upay generates a transaction reference that is stored in your account ledger. We keep this record to resolve any payment dispute. You can view recent entries in your account's transaction history section when signed in.
No. Access to the platform and the scope of data we can hold depends on your local law and the regions where the service is available. Where local rules impose specific data rights or restrictions, those take precedence. We recommend checking the terms applicable to your eligible region.